Refund policy
Last updated: February 2, 2026
We want you to be satisfied with your purchase. Because our beverages are consumable, we do not accept returns and do not offer refunds except in the limited cases below.
Eligibility for Refund or Replacement (Quality Issues Only).
Except for any Products designated on the Site as final sale or non-returnable, we will refund or replace Products that meet one of the following criteria: (1) the shipment was damaged in transit; (2) the Product packaging is defective, including but not limited to leaking or seam failure or a material; (3) the order was mis-shipped, such as the wrong item or quantity shipped; or (4) the package was lost in transit as confirmed by the carrier after completion of its investigation.
How to File a Claim.
To pursue a remedy, you must email info.cannabis@4handsbrewery.com within seven (7) days of delivery, or within seven (7) days of the expected delivery date for packages later determined to be lost by the carrier, and include your order number, a concise description of the issue, and clear photographs of the product (the outer carton, the internal packing, and the shipping label) for damage or defect claims. You must retain all packaging and affected items until your claim is resolved. We may require a return, carrier pickup, or certified disposal, and failure to comply may delay or invalidate the claim.
Remedies.
If a claim is approved, the available remedies, at our discretion, are as follows: (a) replacement of the same SKU; (b) issuance of store credit; or (c) a refund to the original payment method. Unless the error was ours, original shipping charges and any additional shipping fees are not refundable.
Age Verification; Delivery.
Products are for adults twenty-one and over. We use age-verification tools at checkout and may request additional information if automatic verification is unsuccessful. If age verification fails at checkout, the shipment will be returned.
Not Eligible.
The following are not eligible for refund or replacement: (a) change of mind or taste preference; (b) shipments delayed, returned, or undeliverable due to incorrect or insufficient address information, refusal, or age-verification failure; (c) items reported outside the seven-day reporting window; (d) opened or consumed items except where a qualifying defect is established; and (e) damage occurring after delivery that results from improper storage, handling, or exposure to heat or cold..
Risk of Loss; Title.
Title to the products and risk of loss transfer to you when we deliver the shipment to the carrier.
Chargebacks.
We encourage you to contact us first so we can resolve any issue promptly. Unwarranted or invalid chargebacks may be contested with the payment processor and can result in account restrictions.
